Tuesday, February 10, 2026City Council Meeting - Second TuesdayWork Session RALEIGH CITY COUNCIL MEETING Second Tuesday of each month (Council meeting schedule may alter this)04:00 PM City Council Chamber, Room 201222 West Hargett StreetRaleigh, North Carolina Janet Cowell, MayorJane Harrison, Mayor Pro TemCorey D. BranchStormie ForteChristina JonesJonathan Lambert-MeltonMegan PattonMitchell Silver NOTICE TO DEAF AND HARD-OF-HEARING INDIVIDUALSAssistive listening devices are available upon request. Interpreters for Deaf and Hard of Hearing persons are available. If needed, please provide a 48-hour notice by calling 919-996-3100 (voice) or 919-996-3107 (TDD). Tuesday, February 10, 2026 at 9:00 P.February 10. - 11:00 P.February 10.A.MEETING CALLED TO ORDER BY THE MAYOR B.ITEMS TO BE DISCUSSED B.1Housing Tools 1.HCD Work Session_Executive Summary_Housing Tools.pdf2.Executive Summary Sympara-Final Report-City of Raleigh-011426.pdf3.B-01 Staff Presentation.pdfEmila Sutton, Housing & Community DevelopmentUpdates and information will be provided to Council regarding missing middle policies and progress, anti-displacement tools, and other initiatives to create and preserve housing affordability and stability.A presentation will be shared during the meeting.B.2Customer Experience Program Update 1.B-02 Staff Presentation.pdfKaren Ray, City Manager's Office In 2024, the city began implementing a Customer Experience solution that would replace SeeClickFix and create an online tool for customers to request assistance from the city. Throughout the planning and implementation process of AskRaleigh, staff have been working towards a solution that provides an experience that creates an easy, fair experience for all customers. Since the public launch of AskRaleigh in July of 2025, the City has continued to make progress on program goals and would like to share an overall update of the program as well as review available data and goals for the near future. A presentation will be shared during the meeting.C.ADJOURNMENT No Item Selected This item has no attachments1.B-02 Staff Presentation.pdf1.HCD Work Session_Executive Summary_Housing Tools.pdf2.Executive Summary Sympara-Final Report-City of Raleigh-011426.pdf3.B-01 Staff Presentation.pdf